Privacy Policy

We believe privacy is a fundamental right. This policy explains how OpenWispr and HeroTools Inc. protect your data.

Last updated: July 23, 2025

Our Commitment to Privacy

OpenWispr is built with privacy at its core. This Privacy Policy describes how HeroTools Inc. ("we," "us," or "our") collects, uses, and protects your information when you use OpenWispr software and services.

Key principle: Your voice data and transcriptions are processed locally on your device whenever possible. We never store or transmit your audio or transcribed text unless you explicitly choose cloud features.

Information We Collect

Local Processing (Default)

When using local processing, your voice data never leaves your device. We do not collect, store, or have access to your audio recordings or transcriptions.

Cloud Services (Optional)

If you choose to use cloud transcription services (like OpenAI's Whisper API), we may collect:

  • Audio data temporarily for processing
  • Transcribed text (if you enable cloud sync)
  • Usage statistics and error logs

Account Information

For paid services, we collect:

  • Email address
  • Payment information (processed by Stripe)
  • License and subscription details

Technical Information

We may collect anonymous technical data:

  • Operating system and device type
  • App version and performance metrics
  • Crash reports and error logs
  • Feature usage statistics (anonymized)

How We Use Your Information

We use collected information only for the following purposes:

Service Delivery

  • • Provide transcription services
  • • Process payments and subscriptions
  • • Deliver software updates
  • • Provide customer support

Product Improvement

  • • Analyze usage patterns (anonymized)
  • • Fix bugs and improve performance
  • • Develop new features
  • • Ensure security and stability

Important: We never use your transcribed content for advertising, marketing to third parties, or training our own AI models without explicit consent.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:

Third-Party Services

When you use cloud features, your data may be processed by services like OpenAI, Google Cloud, or AWS according to their privacy policies.

Payment Processing

Payment information is processed by Stripe and subject to their privacy policy.

Legal Requirements

We may disclose information if required by law, court order, or to protect our rights and safety.

Business Transfers

In the event of a merger, acquisition, or sale, your information may be transferred to the new owner.

Data Security

We implement appropriate security measures to protect your information:

Local Processing

  • • Data never leaves your device
  • • No cloud storage of audio/text
  • • You control all data retention

Cloud Features

  • • Encryption in transit and at rest
  • • Secure API connections
  • • Regular security audits

Note: No security system is 100% secure. We cannot guarantee absolute security, but we use industry-standard practices to protect your data.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

Request a copy of your personal information and export your data in a portable format.

Correction and Updates

Update or correct your personal information at any time through your account settings.

Deletion

Request deletion of your personal information, subject to legal and contractual obligations.

Opt-Out

Disable cloud features, unsubscribe from communications, or delete your account at any time.

Cookies and Tracking

Our website uses minimal cookies and tracking:

Essential Cookies

Required for website functionality, user sessions, and security.

Analytics

We use privacy-focused analytics to understand website usage and improve our services.

Third-Party Services

Payment processing and support services may use their own cookies.

International Users

OpenWispr is available globally, but HeroTools Inc. is based in the United States. By using our services, you acknowledge that your information may be processed in the US.

For EU Users (GDPR)

You have additional rights under GDPR, including the right to object to processing, restrict processing, and lodge complaints with supervisory authorities.

For California Users (CCPA)

You have the right to know what personal information is collected, delete personal information, and opt-out of the sale of personal information (which we don't do).

Children's Privacy

OpenWispr is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Parents: If you discover your child has provided personal information to us, contact us at support@openwispr.com and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notification to registered users
  • Displaying a notice in the OpenWispr application

Your continued use of OpenWispr after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

OpenWispr Team

Email: support@openwispr.com

Subject: Privacy Policy Inquiry

Response Time: We aim to respond to all privacy-related inquiries within 48 hours.